According to the e-consultancy, 73% of people use live chat software and are happy with it. Live chat is a great option to add to your business and websites. The client can quickly contact you or your team. Live chats make a significant impact on your online business. Customer can receive their answers quickly. And this can boost your business, and your clients could be happy with your response.
In this blog post, I will share some of the best live chat software for business websites and their benefits for your business.
Live Chat Software for Business Websites
Here is the top 7 live chat software for a business website.
1- LiveChat
It is a great software that helps your customers contact you to get instant answers according to their recommendations. Live chat is a user-friendly software that is easy to install and use on any device like laptops, mobile phones, tablets, and iPads. You can add a pre-chat survey option before and after a live chat session, and you can see your team’s performance. If no one can answer in live chat, you can make better live chat sessions and engage customers.
2- HubSpot
HubSpot is one of the perfect live chat options for your marketing platform. You can arrange the live chat design to perfectly match your brands and create automated chatbots for your team when offline without writing any single line of code. HubSpot’s live chat software also, without any destruction, integrates all customer data with the HubSpot CRM platform, so you don’t have to type in this information manually. This chat option allows you to communicate with your customers through multiple channels.
3- Tidio
Tidio is a popular live chat software you can add to your business websites. According to the survey, live chat is used in 300,000 businesses. You can put pop-ups on your website according to your brand. Tidio software also gives customers reviews on your website and shows customers typing in real-time. In addition to live chat, you can use Tidio to add chatbots to your website quickly. It allows you to automate your sales, support, and customer service using artificial intelligence to answer 70% of customer questions.
4- Olark
Olark is your business website’s most popular multi-channel live chat option. You can quickly and easily add Olark to your website using a live chat plug-in. Olark gives automation rules that you can use to greet customers automatically, send responses to answer FAQs swiftly and forward chats to the correct department or sales. This helps to improve the customer experience and reduce the workload of your team staff. You can also save and use chat transcripts to make follow-up easier. In addition, the co-browsing add-on allows chat agents to view visitor’s screens to resolve issues quickly.
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5- Chatport
If you are looking for great live chat software, that port is one of the best chat software for you. Chaport offers a free plan with unlimited chats and support for one operator. They also have live chat support applications for mobile devices. Thirty days of chat history and basic options to customize the Chaport live chat. In addition, you can answer questions directly from the Chaport dashboard from all your communication channels, including live chat, Facebook, Telegram, and Viber. You can also join Chaport with over 2,000 applications using Zapier.
6- Freshdesk Messaging
Freshdest Messaging is one of the live chat software with great features and user friendly. Many big companies are using this live chat software for their business. Freshdesk Messaging displays all users’ messages in one central workspace, regardless of where the news came from. This helps your team staff answer the questions quickly and be more productive. Freshdest messaging software lets you chat with customers using AI power bots or agents.
7- Smartsupp
It is a low-cost live chat software that lets you communicate with your clients and track records on your website. Smartsupp is excellent software that collects information about the visitor on your website and records their conversation history. You can also communicate directly with your customers and help them based on the information you have already saved in your conversation history. With Smartsupp live chat software, you can also track chat conversations in Google Analytics. So you can monitor the performance of your VC process.
Conclusion
Live chat software is essential for your business websites. This software helps you to stay connected with your customers and give them answers to their questions immediately. When your clients receive a response instantly from you or your team, they can contact you without hesitation. This act will benefit your website, and you can get a good rank for your website. In this article, I have described some essential and user-friendly live chat software for your business website that will be very helpful for you. Hopefully, you will enjoy this article and get good information.
